Frequently Asked Questions

Everything you need to know about your Shop Rescue Spa experience.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery status.

What is your return policy for skincare products?

We accept returns on unopened and unused products within 30 days of purchase. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Do you offer international shipping?

Yes, Shop Rescue Spa ships to select international destinations. Shipping costs and delivery times vary by location and are calculated at checkout.

Are your products authentic?

Absolutely. We are an authorized retailer for every brand we carry, ensuring that all products are 100% authentic and sourced directly from the manufacturers.

Can I get a skin consultation online?

Yes, we offer virtual consultations with our expert estheticians to help you build a personalized skincare regimen tailored to your specific needs.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.